e-Harmony Online Dating Service

April 28, 2007

Reviews

21 Comments

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I signed up for a three month membership through e-Harmony. I was sent
initially several matches. Surprisingly of the ones i was slightly interested in none responded to requests for communication. Of the few that i did make initial contact with it was terribly obvious during our first date that we had no chemistry and our personalities were oil and water!

Here comes the good part. I let my subscription expire…I didn’t cancel it. I still get matches in my email even though my account is not active! Which of course makes me think..hmmm….of all the supposed matches they sent me I wonder just how many did not have an active account????

I made a very nasty phone call to e-Harmony who coughed up a free three month extension. I have gotten total squat for matches. Again the same
scenario…no communication, matches that are totally out of line. I am sure that when these three months expire then I will suddenly get a few matches worth looking at in the hopes that I will renew my membership.

I plan to call and ask “What percentage of your members report a successful long term relationship after being matched by your system?” and “What percentage of us report that your service is garbage and a waste of our money”??? I would also like to know if the commercial engagements and marriages are actors or actual matches through e-Harmony?

Regardless…it is sad and unfortunate that e-Harmony is commercializing on the fact of life that we all need and want someone special to love and cherish. What’s sad is I’ve had much better results with a free service, Date.com. Save your time/money, avoid e-Harmony.

Reader's Comments

Cynthia Robertson | March 6th, 2008 at 12:55 pm

I wanted to try e-Harmony for just a month. I got very positive matches, eight to be exact. One closed communication with an explanation of “Other”. I was crushed. However, I have sent questions and requested FasTrack and no one has responded to me. I sent an email to e-Harmony to ask why. They told me be patient, people are on vacation or on business trips. All eight of them at the same time?????? Yeah right. I assumed they wanted me to sign up for at least six months before they forward my questions and request to my matches. Now that I have read your comments, it seems they play you along only to get paid and throw you anything, probably expired memberships. I thought if I sign up to continue, the open communication will probably happen, now I’m not sure. I wish I had read these comments before I signed up. I don’t think I will continue, and I have really nice looking and wonderful sounding personalities as My Matches. I really had my heart set on several of them to communicate with, but now, after reading your comments, I just think I will let my month cancel. I guess I just have to get out there and find my own man.

pinkgirl1 | January 14th, 2008 at 4:28 pm

I’m so relieve reading all these! I am just about to subscribe for 3 months but realized just now that it would be such a waste. Thanks to all you who have written in to warn us

Sister Looking for Help | July 7th, 2007 at 6:52 pm

This information that I found on this website makes me worry about eHarmony. I have not subscribed yet but I am currently using its free services in order to see if I want to pay any money. I am currently receiving up to 10 matches a day that are in my area and answering those matches’ questions. Several of the matches have closed their conversation with me because there were no pictures of me available…huh. I am afraid that once I do pay money to the service that the matches will stop coming. What should I do?

Lisa | July 7th, 2007 at 4:22 pm

What a rip off……I just ended a 3 month stint with eharmony. I got nothing. almost all my matches were out of state and I was very clear a bout not wanting to date out of my area(1.2 mil city). Of the 4-5 matches locally I could not get anyone to respond. My personality profile was very positive and claimed or hinted at how easy I would be to set up. blah blah blah

Save your money!! It is a wasted effort!

Skeeter | July 6th, 2007 at 5:23 pm

I found eHarmony to be a complete fraud. Very few matches were sent while I was a paying member but as soon as I cancelled and my subscription ran out, I received 7 in one day of people very close to where I live. Of course, in order to see them I had to pay again which I did not do. Then I received requests for communication from members. Hoax. They hve a racket as we can never see who the members are—only trust them that they are matching us like the old pre-arranged relationships of years ago.

The few matches I did receive appeared not to be active members. In some cases, I would receive notice of “match found”, go to the site and that person had already “closed” which made no sense at all. I truly feel they are taking our money and doing very little to earn it.

Who knows how to bring justice for this? Anyone? Where do we go from here?

Laura and worried | July 5th, 2007 at 9:29 pm

After reading all of these comments and not recieving any replies of my own , i also wonder if this is worth my time, money and frustration.I was hoping that e-harmony was one service that we all could trust,but as i read these comments tonight….well,it just proved us all that we were suckered,when we are truely trying to find a”SOUL-MATE”[AND I BELIEVE THEY ARE OUT THERE!] To the one that started e-harmony,i have til August til my subscription runs out, then if nothing happens…..BBB will be called!

Liz Holm | June 29th, 2007 at 10:11 am

Beware of joining! I foolishly signed up for a year’s membership thinking I could cancel any time. I wanted to cancel after a month. Pay the full month’s rate, and get a refund for the year’s subscription. Not so. Customer Service is like a broken record: No refunds. period. They promised they wouldn’t charge me more beyond the year. Big deal, and I’m not sure I believe them. My circumstances have changed (I’m now caring for my mother) and won’t be dating for the near future. There is no way to contact the company directly or talk to a supervisor. I can write a letter to a po box, but am expecting the same answer (if they respond at all.) Am completely disatisfied with the service, or rather lack of service. The worst.

Dianne B, Utah | June 28th, 2007 at 2:49 pm

eHarmony is fraudulent. My membership just expired yet I continued to receive matches which I couldn’t see or respond to unless I renewed my membership. As a member I wondered if I was getting matches with expired subscriptions and called customer service to inquire about this. They assured me (on 2 occasions) that my matches were paying subscribers. I rephrased my question with a few different angles to make sure they understood what I was asking and still they would say that these were not members with expired accounts. Now as a former member with an expired account who continues to get matches, I know that they were lying all along. I feel terrible for all the paying members who are getting matches not knowing if they have expired memberships.

I am sure that many of my matches were not paying subscribers because I often wouldn’t get a response to my “request to communicate”. I would think people would at least respond in some form if they were active paying members.

I did bring this up with eHarmony and they said that they stated that people would be matched with matches that had expired memberships in their policy. I looked at it very closely and just as I suspected, it did not say this. They are LIARS and FRAUDULENT!!!

STAY AWAY FROM EHARMONY!!!

Tim Sutherland | June 27th, 2007 at 5:24 pm

I also found nothing with them. I had several “matches” but when I contacted them there was a message that they had closed comm. I joined over 2 years ago and have been active several times and as of today, have only 10 or so matches…all but one are taking a break. I’m a dammed good catch too, so someone is not getting the message out!

beentheredonethat | June 21st, 2007 at 12:48 pm

I just accidentally found these reviews and was laughing as I read them. I signed up for e-harmony a few years ago and was really disappointed. Like almost everyone else, I ended up with a LOT of matches 1/2 way across the country. And some of the strangest people..let me give you an example..one guy lived 2/3 of the way across the country but he had an interesting job so I thought I’d just chat..and made it clear I was just being friendly since there was no hope of us ever meeting. Lo and behold…he had been divorced THREE times, was currently in therapy from a very bad breakup, and had a major foot fetish…none of this, of course, could have been found out from the profile. This guy should no more have been looking to date than a man in the moon. I felt sorry for him but my goodness! About that time e-harmony began their intense tv ad campaign and it was so funny..they talked about the number of marriages (which was very very small in number) then the amount of people joining which was enormous. So I wrote a scathing little e-mail to the founder, Dr. Warren, and NEVER got a reply back but I did notice they immediately changed their tv ads and UPPED the number of marriages they said were happening. Also, I know dating sites cannot totally screen their applicants, but I just broke up with someone I’ve dated well over a year who I met at a different site, and I heard he’s very very active on e-harmony and match. The reason we broke up is he is actively dating numerous women at the same time making each one think they are the only ones. He is very good at it or I would have found out a lot sooner. I just feel extremely sorry for the people he will meet..it’s scary isn’t it? Oh and out of curiosity I checked my account (which has been inactive a LONG time on e-harmony) and they had kept matching me with people! It’s been very educational to read everyone elese’s comments.

Cynthia Robertson | March 6th, 2008 at 12:55 pm
I wanted to try e-Harmony for just a month. I got very positive matches, eight to be exact. One closed communication with an explanation of “Other”. I was crushed. However, I have sent questions and requested FasTrack and no one has responded to me. I sent an email to e-Harmony to ask why. They told me be patient, people are on vacation or on business trips. All eight of them at the same time?????? Yeah right. I assumed they wanted me to sign up for at least six months before they forward my questions and request to my matches. Now that I have read your comments, it seems they play you along only to get paid and throw you anything, probably expired memberships. I thought if I sign up to continue, the open communication will probably happen, now I’m not sure. I wish I had read these comments before I signed up. I don’t think I will continue, and I have really nice looking and wonderful sounding personalities as My Matches. I really had my heart set on several of them to communicate with, but now, after reading your comments, I just think I will let my month cancel. I guess I just have to get out there and find my own man.
pinkgirl1 | January 14th, 2008 at 4:28 pm
I’m so relieve reading all these! I am just about to subscribe for 3 months but realized just now that it would be such a waste. Thanks to all you who have written in to warn us
Sister Looking for Help | July 7th, 2007 at 6:52 pm
This information that I found on this website makes me worry about eHarmony. I have not subscribed yet but I am currently using its free services in order to see if I want to pay any money. I am currently receiving up to 10 matches a day that are in my area and answering those matches’ questions. Several of the matches have closed their conversation with me because there were no pictures of me available…huh. I am afraid that once I do pay money to the service that the matches will stop coming. What should I do?
Lisa | July 7th, 2007 at 4:22 pm
What a rip off……I just ended a 3 month stint with eharmony. I got nothing. almost all my matches were out of state and I was very clear a bout not wanting to date out of my area(1.2 mil city). Of the 4-5 matches locally I could not get anyone to respond. My personality profile was very positive and claimed or hinted at how easy I would be to set up. blah blah blah

Save your money!! It is a wasted effort!
Skeeter | July 6th, 2007 at 5:23 pm
I found eHarmony to be a complete fraud. Very few matches were sent while I was a paying member but as soon as I cancelled and my subscription ran out, I received 7 in one day of people very close to where I live. Of course, in order to see them I had to pay again which I did not do. Then I received requests for communication from members. Hoax. They hve a racket as we can never see who the members are—only trust them that they are matching us like the old pre-arranged relationships of years ago.

The few matches I did receive appeared not to be active members. In some cases, I would receive notice of “match found”, go to the site and that person had already “closed” which made no sense at all. I truly feel they are taking our money and doing very little to earn it.

Who knows how to bring justice for this? Anyone? Where do we go from here?
Laura and worried | July 5th, 2007 at 9:29 pm
After reading all of these comments and not recieving any replies of my own , i also wonder if this is worth my time, money and frustration.I was hoping that e-harmony was one service that we all could trust,but as i read these comments tonight….well,it just proved us all that we were suckered,when we are truely trying to find a”SOUL-MATE”[AND I BELIEVE THEY ARE OUT THERE!] To the one that started e-harmony,i have til August til my subscription runs out, then if nothing happens…..BBB will be called!
Liz Holm | June 29th, 2007 at 10:11 am
Beware of joining! I foolishly signed up for a year’s membership thinking I could cancel any time. I wanted to cancel after a month. Pay the full month’s rate, and get a refund for the year’s subscription. Not so. Customer Service is like a broken record: No refunds. period. They promised they wouldn’t charge me more beyond the year. Big deal, and I’m not sure I believe them. My circumstances have changed (I’m now caring for my mother) and won’t be dating for the near future. There is no way to contact the company directly or talk to a supervisor. I can write a letter to a po box, but am expecting the same answer (if they respond at all.) Am completely disatisfied with the service, or rather lack of service. The worst.
Dianne B, Utah | June 28th, 2007 at 2:49 pm
eHarmony is fraudulent. My membership just expired yet I continued to receive matches which I couldn’t see or respond to unless I renewed my membership. As a member I wondered if I was getting matches with expired subscriptions and called customer service to inquire about this. They assured me (on 2 occasions) that my matches were paying subscribers. I rephrased my question with a few different angles to make sure they understood what I was asking and still they would say that these were not members with expired accounts. Now as a former member with an expired account who continues to get matches, I know that they were lying all along. I feel terrible for all the paying members who are getting matches not knowing if they have expired memberships.

I am sure that many of my matches were not paying subscribers because I often wouldn’t get a response to my “request to communicate”. I would think people would at least respond in some form if they were active paying members.

I did bring this up with eHarmony and they said that they stated that people would be matched with matches that had expired memberships in their policy. I looked at it very closely and just as I suspected, it did not say this. They are LIARS and FRAUDULENT!!!

STAY AWAY FROM EHARMONY!!!
Tim Sutherland | June 27th, 2007 at 5:24 pm
I also found nothing with them. I had several “matches” but when I contacted them there was a message that they had closed comm. I joined over 2 years ago and have been active several times and as of today, have only 10 or so matches…all but one are taking a break. I’m a dammed good catch too, so someone is not getting the message out!
beentheredonethat | June 21st, 2007 at 12:48 pm
I just accidentally found these reviews and was laughing as I read them. I signed up for e-harmony a few years ago and was really disappointed. Like almost everyone else, I ended up with a LOT of matches 1/2 way across the country. And some of the strangest people..let me give you an example..one guy lived 2/3 of the way across the country but he had an interesting job so I thought I’d just chat..and made it clear I was just being friendly since there was no hope of us ever meeting. Lo and behold…he had been divorced THREE times, was currently in therapy from a very bad breakup, and had a major foot fetish…none of this, of course, could have been found out from the profile. This guy should no more have been looking to date than a man in the moon. I felt sorry for him but my goodness! About that time e-harmony began their intense tv ad campaign and it was so funny..they talked about the number of marriages (which was very very small in number) then the amount of people joining which was enormous. So I wrote a scathing little e-mail to the founder, Dr. Warren, and NEVER got a reply back but I did notice they immediately changed their tv ads and UPPED the number of marriages they said were happening. Also, I know dating sites cannot totally screen their applicants, but I just broke up with someone I’ve dated well over a year who I met at a different site, and I heard he’s very very active on e-harmony and match. The reason we broke up is he is actively dating numerous women at the same time making each one think they are the only ones. He is very good at it or I would have found out a lot sooner. I just feel extremely sorry for the people he will meet..it’s scary isn’t it? Oh and out of curiosity I checked my account (which has been inactive a LONG time on e-harmony) and they had kept matching me with people! It’s been very educational to read everyone elese’s comments.

e-Harmony Online Dating Service

Reader's Comments

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