May 20, 2007
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On November of 2005 I received an XM Radio with a one year subscription as a present. My subscription expired on November 2006. I called XM in December 06 when the radio was disconnected and they told me that the service was discontinued and my account was closed and that I could do whatever I want with the radio because it was mine.
Three months later and with a disconnected radio, I received a notice from XM Collections Department stating that I owed them $29.14. I had not received any correspondence from them between my cancellation of service and the collection letter. I called XM and was told that because I did not send a cancellation request my account was automatically renewed and that I owe $29.14. Failure to satisfy my balance could result in me being reported or a legal action to collect. They would not even acknowledge my call on December 2006 as a request for cancellation.
This is by far the worst company I have ever dealt with. I’ve always heard their billing practices were sketchy at best. Save your money on XM Radio and go with Sirius.