May 25, 2007
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I signed up for a 1 year Gold membership with Classmates. I hardly used their service and had no intention of renewing my membership after the initial year, and I assumed my membership would just expire.
I was shocked when reviewing my bank transactions and noticed $39.00 had been withdrawn from my account by Classmates for several months after that first year. I DID NOT and WOULD NOT authorize Classmates to automatically renew my membership. I never received a notice that the money was going to be taken or even a receipt for these charges!!
I called the number for Classmates customer service and just got a recording with a very long winded explanation regarding this terrible business practice and no option to talk to a live customer service rep. Obviously, they get a lot of calls about this…
I feel this practice is VERY deceptive and dishonest and lacks any business integrity. I’ve been using a better service, Reunion.com, and have never had any problems. Save your money and steer clear of Classmates!