At my office I signed our company up for the online account because Office Depot promises ‘next day delivery’, easy online credit card billing, and their catalogs always had a lot of incentives and free gifts with orders we had to place anyway, so you might as well get cool stuff for free too right!?
Our first order was quite small, simple office supplies and no “freebies” or “buy one get one free” specials. It was delivered the next day and I was happily suprised to get service as promised.
The order was larger, now that I trusted them. I also took advantage of their ‘buy one get one free’ deals and I ordered specifically to get their “Mini Fridge” free with large orders.
I placed the order on a Monday morning. Immediately after ordering I found they had placed the “Mini Fridge” into “BACKORDER” Status. No warning, no note or email to me.
Tuesday and Wednesday passed with no delivery. I checked the status of my order and still found the fridge on backorder.
To make a long story short, I received my order in 5 days, not overnight. I never ever received the “Mini Fridge” as after 1 month of it being on ‘backorder’ THEY changed it to “DELETED” without any notice or email to me. Not one word. I had emailed and called only to be told “Well, those offers are only if we have it in stock. When they’re gone, they’re gone.” Could they tell me how many they had? No. For all I know, they had 2 for all of the United States.
I asked if they had something else to offer in its place? No.
After speaking with the office manager of the City Hall Building next to us I found out she was dealing with the same issues I had. Mainly, a week for ‘over night’ delivery and messed up orders. She had cancelled their account with Office Depot and was using Office Max instead.
We are too. Since we left them, Office Max has been terrific and we’re even saving a ton on toner and ink cartridges by using 4inkjets.com. Thanks for forcing us to find better sources Office Depot.